Shared inbox
Email, live chat, Instagram and WhatsApp in one queue. Assign a conversation, leave an internal note, and never answer the same customer twice.
Answer every customer in minutes, not days
Quillon puts email, chat and social messages in one shared inbox, drafts the reply from your own help center, and shows your team what to answer first.
14-day trial. No credit card. Set up in under an hour.
Trusted by 2,400 support teams
- Halden Outdoor
- Pico Freight
- Marlowe Health
- Sundial Coffee
- Brightpath Learning
- Verano Travel
From the teams
Good support gets people talking.
“We went from a 9-hour first response to 40 minutes without hiring anyone. The drafts are right about four times out of five.”
“The queue finally tells us what matters. Our agents stopped cherry-picking easy tickets.”
“We moved 14,000 old conversations and 220 articles over in a weekend.”
- 43%
- faster first response, on average, in the first 90 days
- 31%
- of conversations resolved by the help center alone
- 4.8
- out of 5 average customer satisfaction across Quillon teams
- 60+
- integrations
The product
Everything comes together.
One shared inbox. A team in sync.
Team inbox
AllAssignedWaiting
J
Jamie
›Where is my order?
S
Sam
›Changing my plan
A
Alex
›Help with a return
AI draft···
Hi Jamie, you can track your order using the link in your shipping confirmation.
Source: Shipping & delivery
Review draftAI replies
Quillon drafts each answer from your help center and past replies. Your agent reviews, edits and sends.
Help center
Publish articles on your own domain. Customers find the answer before they write, and the AI uses the same articles.
Automations
Route by language, product or priority. Tag, assign and close conversations with rules you write in plain English.
Reporting
First response time, resolution time and satisfaction by channel, team and agent, updated live.
SLAs
Set a response target for each plan or priority. Conversations about to breach rise to the top of the queue.
How it works
Make yourself at home.
- 1
Connect your channels.
Forward your support email and connect chat and social in a few clicks.
- 2
Import your knowledge.
Bring in your existing help articles and saved replies, or write new ones.
- 3
Answer together.
Your team works one queue, with a draft ready on every conversation.
- Online store
- CRM
- Team chat
- Issue tracker
- Payments
- Phone
Pricing
A little room. Or room to grow.
Save 20% annually
Starter
$19
per agent / month
Small teams getting organized
Start free trial- Shared inbox for email and chat
- Help center with 1 brand
- 5 automations
- Basic reporting
Most popular
Growth
$49
per agent / month
Teams that need speed
Start free trial- Everything in Starter
- AI replies
- Social channels and WhatsApp
- Unlimited automations
- SLAs
- Full reporting
Scale
$89
per agent / month
Large or multi-brand teams
Start free trial- Everything in Growth
- Multiple brands
- Roles and permissions
- Single sign-on
- Priority support
- A dedicated onboarding manager
Need more than 200 agents? Talk to sales.
Security
Your customers’ data stays yours
- SOC 2 Type II audited
- Data encrypted in transit and at rest
- EU or US data hosting
- Customer conversations are never used to train shared AI models.
A few answers
Good questions.
Is there a free trial?
Yes, 14 days on the Growth plan with no credit card. You can keep using Starter afterwards.
Can we import from our current help desk?
Yes. Quillon imports conversations, contacts, saved replies and help articles from the most common help desks, and from CSV.
Does the AI send replies on its own?
No. It writes a draft and an agent approves it. You can switch automatic replies on for specific topics if you choose to.
How does per-agent pricing work?
You pay for each person who answers customers. Viewers who only read conversations and reports are free.
Can we cancel at any time?
Yes. Monthly plans end at the end of the month; annual plans can be cancelled before renewal.
Give your team an inbox
they want to open
Start a free trial today, or see Quillon with your own conversations in a 30-minute demo.