Shared inbox
Email, live chat, Instagram and WhatsApp in one queue. Assign a conversation, leave an internal note, and never answer the same customer twice.
Answer every customer
in minutes,
not days
Quillon puts email, chat and social messages in one shared inbox, drafts the reply from your own help center, and shows your team what to answer first.
14-day trial. No credit card. Set up in under an hour.
The product
One queue. A clearer day.
AI replies
Quillon drafts each answer from your help center and past replies. Your agent reviews, edits and sends. Nothing goes out without a person approving it.
AI draftYour reply is ready to review.
Help center
Publish articles on your own domain. Customers find the answer before they write, and the AI uses the same articles.
Automations
Route by language, product or priority. Tag, assign and close conversations with rules you write in plain English.
Reporting
First response time, resolution time and satisfaction by channel, team and agent, updated live.
SLAs
Set a response target for each plan or priority. Conversations about to breach rise to the top of the queue.
How it works
- 01
Connect your channels.
Forward your support email and connect chat and social in a few clicks.
- 02
Import your knowledge.
Bring in your existing help articles and saved replies, or write new ones.
- 03
Answer together.
Your team works one queue, with a draft ready on every conversation.
Works with the tools
you already use
See all integrations - Online store
- CRM
- Team chat
- Issue tracker
- Payments
- Phone
Trusted by 2,400 support teams
- Halden Outdoor
- Pico Freight
- Marlowe Health
- Sundial Coffee
- Brightpath Learning
- Verano Travel
43%
faster first response, on average, in the first 90 days
“We went from a 9-hour first response to 40 minutes without hiring anyone. The drafts are right about four times out of five.”
“The queue finally tells us what matters. Our agents stopped cherry-picking easy tickets.”
31%
of conversations resolved by the help center alone
4.8
out of 5 average customer satisfaction across Quillon teams
60+
integrations
“We moved 14,000 old conversations and 220 articles over in a weekend.”
Pricing
A little more room to grow.
Annual saves 20%
Starter
$19
per agent / month, billed annually
Small teams getting organized
- Shared inbox for email and chat
- Help center with 1 brand
- 5 automations
- Basic reporting
Most popular
Growth
$49
per agent / month, billed annually
Teams that need speed
- Everything in Starter
- AI replies
- Social channels and WhatsApp
- Unlimited automations
- SLAs
- Full reporting
Scale
$89
per agent / month, billed annually
Large or multi-brand teams
- Everything in Growth
- Multiple brands
- Roles and permissions
- Single sign-on
- Priority support
- A dedicated onboarding manager
Need more than 200 agents? Talk to sales.
Your customers' data stays yours
- SOC 2 Type II audited
- Data encrypted in transit and at rest
- EU or US data hosting
- Customer conversations are never used to train shared AI models.
FAQ
A few good questions.
Is there a free trial?
Yes, 14 days on the Growth plan with no credit card. You can keep using Starter afterwards.
Can we import from our current help desk?
Yes. Quillon imports conversations, contacts, saved replies and help articles from the most common help desks, and from CSV.
Does the AI send replies on its own?
No. It writes a draft and an agent approves it. You can switch automatic replies on for specific topics if you choose to.
How does per-agent pricing work?
You pay for each person who answers customers. Viewers who only read conversations and reports are free.
Can we cancel at any time?
Yes. Monthly plans end at the end of the month; annual plans can be cancelled before renewal.
Give your team an inbox
they want to open
Start a free trial today, or see Quillon with your own conversations in a 30-minute demo.